Refund Policy

PERFORMANCE GUARANTEE POLICY

Goodherb offers specific performance guarantees based on the intended benefits of each product. To ensure the integrity of the guarantee process, customers must adhere to the following requirements:

Proof of Consistent Use

To qualify for a refund under any of our performance guarantees, customers must provide the following:

• Photo evidence of consistent use: Timestamped photos of the product bottle at Day 0, Day 15, Day 30, Day 45, and Day 60 to confirm continuous use.
• Self-reported progress logs: A timestamped reflection at Days 15, 30, 45, and 60, with at least 2-3 sentences describing any changes or improvements experienced.
• Additional supporting evidence: If applicable, photos, video logs, or test results documenting changes in cognitive function, mood, physical performance, or other relevant metrics.

If these conditions are met and the customer does not experience the promised improvements, they may be eligible for a refund in accordance with the terms of their specific guarantee.

DIGITAL DOWNLOADS & EBOOKS

All digital products purchased from Goodherb, including eBooks, are non-refundable. Once a digital download has been made available to the customer, it cannot be returned, exchanged, or refunded under any circumstances. This policy applies to all purchases, including those made through promotional offers.

For promotional offers where customers receive a free eBook (e.g., Buy Two, Get One Free), please note:

• The free eBook is included as part of the promotional offer and is subject to our non-refundable policy.
• If a customer cancels or returns their qualifying purchase(s), they will not be eligible for a refund or credit on the free eBook.
• In the event of a return or cancellation, the customer will be required to pay for the free eBook at its regular retail price, or the value of the free item will be deducted from any applicable refund.

ORDER CANCELLATION POLICY

• Orders cannot be canceled once they have been shipped or fulfilled.

RETURN POLICY FOR PHYSICAL PRODUCTS

How Do I Return My Order?

To return your order, you must contact us and explain your case. Please reach out to us at [email protected], and we will work to resolve the issue immediately.

Returns are only accepted for products that have factory defects, were not requested in your order, or arrived damaged.

Conditions for Returning an Order

• The product must be returned in the same condition in which it was received, without any signs of use.
• Returns must be requested within 14 days of the delivery date.
• Returns requested after 14 days will not be accepted.
• Returns for any other reason are subject to our return policy in force.

Damaged or Defective Items

• If a product arrives damaged or with defects, you must contact us within 48 hours of delivery at [email protected].
• We will investigate the issue and provide a resolution, which may include a replacement or store credit.

ITEMS NOT DELIVERED / NON-DELIVERY ISSUES

Reporting Non-Delivery

• If you suspect a failed delivery (e.g., wrong shipping address, customer not home, counterfeit postage), you must notify us within 48 hours of the expected delivery date.
• Contact us with details of the issue and your order number at [email protected].
• If you fail to contact us within 48 hours, you bear full responsibility for the non-delivery, and our services are marked as fulfilled.

Resolution Process

• We will investigate the issue and may reship the item if necessary, or provide specific instructions for reclaiming your package, depending on the situation.

NO REFUNDS ON CONSUMABLE PRODUCTS

• As our products are consumable, we do not issue refunds.

SHIPPING & ADDITIONAL POLICIES

Shipping Costs for Returns

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service to ensure the safe return of the item.

Processing Fee

• A $5 processing fee per item will be deducted from the refund for administrative and handling costs.
• For 2+ items, the fee is reduced to $4 per item.

Items Marked as Delivered

• If you report an item not received but the carrier has marked it as Delivered, please:
  • Check your premises and with neighbors.
  • Look in any other possible locations where the package could be.
  • If still unresolved, contact us for further assistance.

Limitation of Liability

• Goodherb is not responsible for loss or theft of packages after they have been marked Delivered by the carrier.
• The responsibility for securing the delivered item rests solely with the recipient.

POLICY CHANGES

• We reserve the right to modify this policy at any time, without prior notice to customers.
• Changes will be effective immediately upon updating our policy.

QUESTIONS OR CLARIFICATIONS?

If you have any questions or need further assistance, please contact us at [email protected].