Contact
Need help with your order?
Manage your membership, get answers to common questions, or contact our support team directly.
Quick actions
Most issues can be resolved without contacting support.
Manage your membership
Cancel, or ask us to pause or change it. Five ways to reach us, no phone call required.
Manage membershipFrequently asked questions
Dosage, what to expect, and how the guarantee works — answered on the product page.
Open FAQBefore you contact us
These are the most common reasons customers reach out. Many can be resolved with the links below.
Where is my order?
Tracking can take 24–72 hours to update after your order ships. Check your tracking email first.
I want to cancel my membership
You can cancel any time, five different ways — no phone call required.
I didn’t know I joined the membership
The membership is optional and only applies if you ticked the box at checkout. Cancel it here, and email us if you were charged unexpectedly.
Order says delivered but I didn’t receive it
Check with neighbours and around your delivery area. If it is still missing, email support with your order number.
I want to cancel my order — it already shipped
Once an order has shipped we cannot stop it in transit. When it arrives, contact support to arrange a return and refund.
Wrong shipping address on my order
If your order has not shipped yet, email support immediately with the corrected address. Once shipped, the address cannot be changed.
The product didn’t work — I want a refund
You are covered by our 60-day guarantee. Email support with your order number and we will review your request.
Tracking link broken or “order not found”
Tracking links can take 24–72 hours to activate after shipment. If it persists, email support with your order number.
Contact support
If you still need help after checking the options above, email our team. Include your order number for the fastest response.
Email: [email protected]
Phone: (513) 229-9343
Typical response time: within 24 hours. Members have 24/7 priority support. General enquiries are answered Monday to Friday, 9am–6pm EST.
Goodherb, operated by ForYourBooks LLC
10317 Planters Wood Drive, Jacksonville, FL 32218, United States