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Need help with your order?

Track your order, manage your subscription, get answers to common questions, or contact our support team directly.

Within 2–3 hoursAverage response time
Self-service toolsSubscription & support portal
60-day returnsHassle-free refund process

Quick actions

Most issues can be resolved without contacting support.

Track Your Order

See the latest shipping and delivery updates. Tracking can take 24–72 hours to update after shipment.

Track order

Manage Subscription

Update your details, pause, or cancel your subscription.

Manage subscription

FAQ

Find quick answers to common questions before contacting support.

Open FAQ

Refund Policy

Review refund eligibility, return window, and how to start a request.

View refund policy

Before you contact us

These are the most common reasons customers reach out. Many can be resolved with the links below.

Where is my order?

Tracking can take 24–72 hours to update after your order ships. Check your tracking email first.

Email support

I want to cancel my subscription

Sign in to manage or cancel it, or email support — no phone call required.

Manage

I didn’t know I started a subscription

A subscription is optional and only applies if you chose a subscribe & save option at checkout. Sign in to cancel it, and email us if you were charged unexpectedly.

Manage

Order says delivered but I didn’t receive it

Check with neighbours and around your delivery area. If it is still missing, email support with your order number.

Email support

I want to cancel my order — it already shipped

Once an order has shipped we cannot stop it in transit. When it arrives, contact support to arrange a return and refund.

Email support

Wrong shipping address on my order

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. If you spot a mistake, email support straight away with the correct address — if the order has not gone to our fulfilment centre yet we will do our best to update it, but we cannot guarantee it. See our Shipping Policy for how returned or undeliverable orders are handled.

Email support

The product didn’t work — I want a refund

You are covered by our 60-day guarantee. Email support with your order number and we will review your request.

Email support

Tracking link broken or “order not found”

Tracking links can take 24–72 hours to activate after shipment. If it persists, email support with your order number.

Email support

Frequently asked questions

Quick answers to the most common questions.

Orders & Shipping

When will I receive my order? Orders are processed within 24–48 hours and ship about 24 hours after that. Within the US, delivery usually takes 1–8 business days once shipped. You get your tracking number as soon as the order is processed. See our Shipping Policy.
Why hasn’t my tracking updated? Tracking can take 24–72 hours to update. This doesn’t mean the package is lost.

Subscription

How do I cancel my subscription? Sign in to manage your subscription, or email support.
I didn’t know I started a subscription Sign in to cancel it immediately. Email support if you were charged unexpectedly.
View all FAQ →

We want to make it right

If something went wrong with your order, our team is here to help. We review every case individually and do our best to find a fair resolution.

Contact form